FAQs 
FOR FAMILIES

Villey is a two sided marketplace (app) that seamlessly connects clients with helpers. Villey recognises that it takes a village to raise a family. The Villey platform is here to make your life easier. For clients, you can lighten your mental and domestic load, and win back valuable time. For helpers, you can build a side hustle or full time gig from helping others, and earn money on your own flexible terms.

Villey is made by mums for mums (and families). It’s a trusted platform for busy parents and families to get on-demand support around the home. Managing a busy life can be hard and time consuming. On the Villey app you can connect with a supportive and capable helper to tackle those chores, errands, and anything in between. Services include: help around the home, help with the kids, meal prep and cooking, home organisation, running errands and life admin support. As a client, you can engage with a single helper or multiple helpers throughout the week for short or longer periods, to fit in with your needs.

Villey has been designed to support busy mums and families. Clients are required to set up a client profile using their name, address, phone number and email address. All payments are made electronically via the encrypted Stripe platform by credit or debit card.

Signing up as a helper is more in-depth as we have a strict onboarding verification process to ensure we maintain our high level of safety on our platform. Only people who have completed the onboarding process can become a verified helper. To successfully onboard with Villey as a helper, you must first provide;

• Full Identification; name, date of birth, address

• Contact details; phone and email

• Bank details must be linked to the Stripe Payments Australia to receive payouts.

• (Optional) Australian Business Number (ABN)

• (Optional) 100 points of identification to be Verified by through the Australian Criminal Intelligence Commission (ACIC) to obtain a Nationally Recognised Police Check

• (Optional) Working With Children Check (WWCC) must be obtained via ServiceNSW at your own cost and verified through the Villey onboarding platform.

• First Aid Certification is preferred but not compulsory

• Reference check

Our community is one you can trust. We have a strict approval and industry leading onboarding process to ensure all Villey helpers are vetted, and have a reference and security checks before being approved to work on the Villey platform

Villey is made by mums for mums (and families). The safety of our users is our top priority. Our industry leading onboarding process requires all Villey helpers to follow our onboarding suitability and ID veridication steps prior to having access to applying for jobs.

While providing proof of a Police Check, Working With Children Check, ABN and reference checks are all optional upon helper sign-up, a smart filtering function allows for clients to be in control of whats important to them, making it easy to find a helper that suits their individual needs and criteria.

As the name suggests, a one-off appointment is a single appointment, with no repeats. One-off appointments still require a service agreement to be completed and agreed upon by the client and helper.

If you intend on having more than one session with the same helper, or you wish to repeat the session every week (with or without an end date), you will be booking a recurring appointment.

Recurring appointments can:

• Be booked with or without an end date

• Exclude dates if you know you don’t require a helper on a certain date (i.e. pausing over school holidays)

• Be adjusted as time goes by (i.e. you want to change from a Tuesday 9am repeat to a Thursday 9.30am repeat).