top of page

FAQs 
FOR FAMILIES

What does Villey do? 

Villey is a two sided marketplace (app) that seamlessly connects clients with helpers. Villey recognises that it takes a village to raise a family. The Villey platform is here to make your life easier. For clients, you can lighten your mental and domestic load, and win back valuable time. For helpers, you can build a side hustle or full time gig from helping others, and earn money on your own flexible terms.

What services can I find on Villey?

Families can engage with helpers who offer services within these three categories;

  1. Family Helper

  2. Home Resetter

  3. Home Organiser

Families around Australia are posting jobs to find extra support around the home. Head to the Services page on the Villey website to learn more about the type of services on offer.

How do payments work?

Villey engages with Stripe Payments Australia Pty Ltd (Stripe) to safely manage online payments through the Villey app. Stripe is the world-leader in online credit card transactions so you can rest assured your details are safely encrypted in their vault.

All sessions are securely pre-authorised 48 hours before your booked session. This is seen as a temporary hold on the total fee payable, giving confidence to your helper that the job is confirmed. No funds will leave your account until the end of the session. 

All payments are processed at the conclusion of the job session once the helper completes their time sheet as a declaration record of job completion. Helpers are required to submitted their completed timesheet at the end of every session within 24 hours of the job completion - for both one-off and recurring bookings.

The funds are then securely processed and transferred to the helper's connected bank account. This gives you full confidentiality of your own personal details.

Is it safe to use Villey?

Villey is made by mums for mums (and families). The safety of our users is our top priority. Our industry leading onboarding process requires all Villey helpers to follow our onboarding suitability and ID verification steps prior to having access to applying for jobs.

While providing proof of a Police Check, Working With Children Check, ABN and reference checks are all optional upon helper sign-up, a smart filtering function allows for clients to be in control of whats important to them, making it easy to find a helper that suits their individual needs and criteria.

How much does it cost?

The Villey app is free to download! There are no ongoing membership fees or lock in contracts. Villey helpers set their own rates and choose the jobs they take on. Rates are displayed on helper profiles and helper job applications. The average helper rate is between $35-$55 per hour. 

What are the fees? 

Fees ensure that we are able to provide our clients and helpers with the best possible experience on the platform and allows Villey to;

  • Maintain the quality and efficiency of our world-class app.

  • Provide insurances to cover both clients and helpers when engaging support through our platform

  • To undertake marketing and promotion of the platform to continue to attract fantastic helpers and brilliant clients!

  • Ensure we are able to retain our wonderful team of support behind the scenes to ensure you have the next possible experience with us.

​Administrative fees in the form of client service fees (8%) and helper platform fees (12%) are charged at time of transaction to every job processed through Villey. No additional bills are payable, as these are deducted as the funds are in transit. 

Can I switch between being a client and a helper?

Yes, many of our clients are also helpers. This is a village of support and we welcome our users to interchange between being a client and helper and vice versa. This can be done by tapping 'Switch to Helper' on your settings page. 
Please note: only people who have successfully completed the helper sign-up process are eligible to undertake helper jobs.

Needing some help?
DOWNLOAD THE APP
AND POST A JOB NOW

bottom of page