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FAQs
FOR HELPERS
What does Villey do?
Villey is a two sided marketplace (app) that seamlessly connects clients with helpers. Villey recognises that it takes a village to raise a family. The Villey platform is here to make your life easier. For clients, you can lighten your mental and domestic load, and win back valuable time. For helpers, you can build a side hustle or full time gig from helping others, and earn money on your own flexible terms.
What work can I find on Villey?
Sign up as a Family Helper, Home Resetter or Home Organiser to get started!
Families around Australia are posting jobs to find extra support around the home. Head to the Services page on the Villey website to learn more about the services you can offer.
How do payments work?
Villey engages with Stripe Payments Australia Pty Ltd (Stripe) to safely manage online payments through the Villey app. Stripe is the world-leader in online credit card transactions so you can rest assured your details are safely encrypted in their vault.
All sessions are securely pre-authorised before you arrive to work - so you can have full confidence that the payment is ready to be released to you at the completion of your session. No more chasing invoices or extra administration to get paid!
All payments are processed at the conclusion of the job session by submitting your time sheet. This must be done at the end of every session within 24 hours of the job completion - for both one-off and recurring bookings.
Helpers should take into account the helper fee when setting their rate. Payouts generally take 2-3 business days to transfer to the helper's bank account. The amount transferred will be the helpers rate x hours works less fees.
What documentation do I need to sign up?
Villey no longer requires Helpers to have a Police Check upon registration. However, for any role involving children, a valid Working With Children Check (or state equivalent, such as a Blue Card in QLD) is mandatory.
While a Police Check is not required, many clients prefer to book helpers with additional verifications. You can enhance your profile by uploading qualifications, a Police Check, Working With Children Check, ABN information, First Aid Certification, and other credentials to stand out and increase your chances of securing bookings.
Clients have full control over who they hire and can filter helpers based on what matters most to them.
Whilst it is not mandatory, Villey encourages helpers to list any additional certifications and qualifications they may have, including (but not limited to) nursing, child-care degrees and first aid certificates which will allow clients the ability to make an informed decision when engaging with a helper.
Do I set my own rates?
Villey helpers set their own rates and choose the jobs they take on. Rates are displayed on Helper profiles. The average helper charges between $35-$55 per hour on weekdays.
Do I need an ABN?
Adding an ABN to your profile is optional, and we encourage you to consult with your accountant to determine the best approach for your situation. We understand that some helpers may view this as a hobby, so the decision on how to structure your work is entirely up to you.
For those who choose to add an ABN, your profile will feature a special badge indicating that you hold a valid ABN. This badge will be visible to clients and may be particularly appealing to those engaging Villey helpers through the NDIS or requiring receipts for other purposes.
ABN as an optional feature is viewable on and beyond version 1.2.6.
Can I switch between being a helper and a client?
Yes, many of our helpers are also clients. This is a village of support and we welcome our users to interchange between being a client and helper and vice versa. This can be done by tapping 'Switch to client' on your profile Settings page.
Please note: only people who have successfully completed the helper sign-up process are eligible to undertake helper jobs.
Ready to earn now?
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START YOUR HELPER JOURNEY
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